Privacy Policy

1. Introduction

Le 376 - Charcuterie • Bistro (“we”, “our”, “us”) is committed to protecting the personal information of people who visit its website or make a reservation through our partner platform.

By using our website or services, you acknowledge that you have read this policy.

2. Person responsible for the protection of personal information

The person responsible for the protection of personal information within our company is responsible for ensuring compliance with this policy and may be contacted for any question, access request, or rectification related to your personal information.

• Name / title: Josiane Collard, co-owner
• Email: info@le376.ca
• Phone: +1 (819) 424-0303

3. Personal information we collect

Depending on your interactions with our website, we may collect the following information:

Via the reservation button (Libro):
When you click the “Reserve” or “Reserve Online” buttons, you are redirected to the online reservation platform Libro, which we use as a service provider to manage our reservations. The information you provide at that time (name, email, phone number, number of guests, preferences) is collected by Libro, but we have access to it through our Libro account in order to manage your reservation. Please also consult Libro’s privacy policy.

Via browsing our website:
We may automatically collect certain technical data (IP address, browser type, pages viewed) necessary for the proper functioning and security of the site.

We collect only the information necessary for the purposes identified below and do not request sensitive information without a valid reason.

4. Purposes of collection

Your personal information is collected and used only to:

• Allow you to reserve a table through Libro;
• Communicate with you by email or phone regarding your request or reservation;
• Ensure the proper functioning, security, and improvement of our website;
• Comply with our legal obligations, where applicable.

5. Consent

When you click the “Reserve” or “Reserve Online” buttons, you are redirected to Libro, our reservation service provider, which collects your information in accordance with its privacy policy. Although Libro technically processes this information, we remain responsible for it and have access to it for the management of your reservation.

You may withdraw your consent at any time by contacting Libro directly, or by contacting the person responsible identified in section 2.

6. Disclosure to third parties

We use the following service provider to manage our operations, which therefore has access to personal information on our behalf:

• Libro (reservation platform): reservations made via the “Reserve” or “Reserve online” buttons are processed by Libro, a Quebec company offering online reservation services. We retain access to this information and remain responsible for it.

7. Retention and destruction of information

Your reservation-related information is retained by Libro, but we have access to it through our Libro account and remain responsible for it. This information is retained only for as long as necessary to manage reservations, after which it is securely destroyed or anonymized, in accordance with Libro’s retention practices.

Any technical data automatically received during your browsing (see section 10) is retained only for as long as necessary for the functioning and security of the site.

8. Security measures

We are committed to ensuring the security of your personal information. We implement security measures to protect it against loss, theft, and unauthorized access, use, modification, disclosure, or communication. Access to your personal information is limited to authorized persons who need it in the course of their duties.

9. Your rights

You have the following rights regarding your personal information:

• Right of access: obtain a copy of the personal information we hold about you;
• Right of rectification: have any inaccurate, incomplete, or outdated information corrected;
• Right to withdraw consent: withdraw your consent to the processing of your data at any time;
• Right to portability: request that your computerized personal information be provided to you in a structured and commonly used format, or transmitted directly to another organization, in the cases provided by law;

To exercise any of these rights, contact the person responsible for the protection of personal information identified in section 2.

10. Cookies

Our website does not use any analytical, advertising, or behavioural tracking cookies.

Only the technical data normally transmitted by your browser during your visit is received, solely for the functioning and security of the site. This data is not used to identify you or to build a profile of your browsing habits, and is not shared for advertising purposes.

If this practice were to change, this policy would be updated accordingly and a consent banner would be added before any such tool is activated.

11. Changes to this policy

We may modify this privacy policy at any time. Any change will be published on this page with the update date.

12. Contact us

For any questions about this policy or your personal information:

Le 376 - Charcuterie • Bistro
Email: info@le376.ca
Phone: +1 (819) 424-0303
Address: 376 Allard Street, Saint-Donat-de-Montcalm, QC